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Privacy Policy

Last Updated: March 2nd, 2025

At Mindflow AI, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application and website. By accessing or using Mindflow AI, you consent to the practices described below.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Account Information:

  • Basic details such as name and email address.
  • Payment information for subscription services (processed securely by third-party providers).

1.2 Conversation and Personal Data:

  • Information you share about your life, experiences, preferences, needs, goals, and personal challenges during your interactions with the app.
  • Your full conversation history, which we store as text and make accessible to you within the app.
  • Patterns of interaction and responses throughout your use of the app.

1.3 Usage Data:

  • App activity, such as feature usage and session duration.
  • Device information, including operating system, app version, and IP address.

2. How We Use Your Information

We use your information to:

  • Create and maintain your personalized user experience.
  • Tailor the app's responses and support to your individual needs and preferences.
  • Improve the quality and relevance of interactions based on your usage patterns.
  • Communicate with you about updates, features, and support.
  • Process payments and manage subscriptions.
  • Enhance the app's functionality and user experience through analysis of aggregated usage data.
  • Ensure compliance with our Terms and Conditions.

3. Voice Processing Technology

Mindflow AI uses advanced voice processing technologies to enable natural conversation. This means:

  • Voice interactions are processed through secure third-party systems.
  • Voice data is converted to text format for processing and storage.
  • These systems enable our AI to understand and respond to your communications.
  • Your conversation data is stored and made available to you within the app.

While we have agreements in place with our technology providers to protect your information, their processing of your data is also subject to their own privacy policies.

4. Data Sharing

We do not sell or rent your personal information to third parties. However, we may share information in the following cases:

4.1 Service Providers:

  • AI and voice processing partners (such as OpenAI) that power our core functionality.
  • Trusted third parties that assist with payment processing, analytics, and app hosting.

4.2 Legal Compliance:

  • When required to comply with legal obligations or protect the rights, safety, and property of Mindflow AI, its users, or others.

4.3 Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your personal information and conversation data. This includes encryption, access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights and Data Access

We believe in transparency and user control over personal data. Within the app, you can:

  • Access your stored conversation history.
  • View the personal information and preferences we've gathered from your interactions.
  • Use this information to enhance your ongoing experience with the app.

Depending on your location, you may also have the following legal rights regarding your data:

  • Access and Portability: Request access to or a copy of your personal data, including conversation history.
  • Correction: Update or correct inaccurate information in your profile.
  • Deletion: Request the deletion of your account and associated data, including conversation records.
  • Restriction: Limit the processing of your data in certain circumstances.
  • Withdrawal of Consent: Revoke consent for specific data uses.

To exercise these rights, contact us at hello@mindflowai.app.

7. Data Retention

We retain your personal data and conversation history for as long as necessary to provide the app's services or comply with legal obligations. This includes:

  • Account information while your account is active.
  • Voice conversations and derived insights to provide personalized support.
  • Payment records as required by tax and financial regulations.

Upon account deletion, we will securely delete or anonymize your data unless required by law to retain it.

8. Cookies and Tracking Technologies

Mindflow AI uses cookies and similar technologies to:

  • Understand app usage and improve functionality.
  • Deliver a seamless and personalized experience.
  • Remember your preferences and settings.

You can control cookie preferences through your device settings.

9. Third-Party Links

Our app may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our service is not intended for use by individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

11. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational reasons. We'll notify you of any changes through the app or by email and encourage you to review this document regularly.